Overview of Returns Policy

(For the full returns policy, please see our Terms and Conditions via the link in the footer of this page.)

General Policy

All sales are final. The Workwear Company does not trade on a “sale or return” basis.

We do, however, accept returns under the following conditions:

Returns Conditions

  1. Proof of Purchase
    Returns must be made within 7 days of the confirmation email. An order number is required.
  2. Authorised Returns Only
    All returns must be pre-authorised by The Workwear Company.
  3. Late Returns Fee
    Items returned after 7 days will incur a £10.00 fee or 60% of the order value, whichever is greater.
  4. Condition of Goods
    Items must be in original packaging, unwashed, unworn (unless faulty), unprocessed, and with all tags attached.
    The Workwear Company reserves the right to refuse any returns deemed unsuitable for resale.
  5. Printed or Embroidered Items
    Personalised goods are non-returnable unless The Workwear Company admits fault in writing.
  6. Samples
    Samples are charged at full price (excluding personalisation) and incur standard carriage charges.
    If returned for personalisation, the item value (minus postage) will be credited toward your order.
    Samples are subject to the same conditions as plain, unpersonalised items.
  7. 28-Day Limit
    Goods cannot be returned more than 28 days after purchase.
  8. Return Shipping
    You are responsible for return carriage charges.
    Original delivery fees are non-refundable unless the item is confirmed faulty.
    Faulty garments will be replaced with free carriage.
  9. High Visibility Garments
    Due to Health & Safety legislation, Hi-Vis items can only be returned in original packaging with legislative documentation included.
  10. Brook Taverner Suiting Policy
    All Brook Taverner returns will incur an additional £2 per garment restocking fee in addition to our standard returns policy.
  11. Non-Returnable Products
    The following items are strictly non-returnable:
    - Result AirDown® product range
    - Portwest respirators
  12. Underwear Policy
    All underwear is non-returnable for hygiene reasons.