Terms, Conditions and User Agreement

These terms and conditions apply to all orders placed on this website and in store.

1. Terms and Conditions Applicable to UK Laws

This website is owned and operated by The Workwear Company, who are committed to your satisfaction. Please use the feedback form or contact details below to reach us.

Our Contact Details

The Workwear Company
Blenheim Rise
Kings Sutton, Banbury, Oxon,
OX17 3QX
Tel: 01295 233 333
Email: sales@theworkwearcompany.co.uk
VAT Registration Number: 306 593 792

2. Making a Purchase

Please read all terms and conditions carefully. By placing an order, you agree to all terms stated.

Simply browse our store and add items to your cart. We accept online payment via PayPal or phone orders via 01295 233333.

All personalised orders are final. Stock availability is not guaranteed. Pricing errors will be communicated before production begins.

3. Cancellation Rights

You may cancel unpersonalised orders within 7 days of the confirmation email. Personalised or special-order items are non-cancellable once work has started.

4. Image Quality

Images should be 300dpi minimum for best results. We do not Pantone match for print. Pantone matching for embroidery is available with full setup fee and reference provided at order.

5. Embroidery Proof

Proofs are available on request. Actual embroidered appearance may differ from the digital preview. One embroidery design per order unless specified otherwise. Additional charges apply for transferring digitised files.

6. Back Orders

If an item is out of stock, we will inform you of estimated restock time and offer alternatives or refunds as needed.

7. Tax Charges

VAT is included in applicable items. Children’s clothing under age 14 is VAT exempt.

8. Postage Charges

Displayed at checkout. If you disagree with the postage cost, do not proceed with the order.

9. Sample Charges

All samples are chargeable and non-returnable. Sample cost may be deducted from your total order if used for personalisation.

10. Returning Unpersonalised Items

All garments are ordered specifically per customer. Please check sizing and specs before placing an order. A return fee applies after the 7-day cancellation period. Pre-authorization is required.

11. Faulty Garments

Items will be inspected by our suppliers. If confirmed faulty, a refund will be processed. We do not cover damage to customer-supplied garments during branding. Incorrect sizing or discomfort does not qualify as faulty.

12. Overview of Returns Policy

All sales are final. We do not operate a sale or return policy.

  • Proof of purchase is required within 7 days of confirmation email.
  • Returns must be authorised.
  • Returns after 7 days incur £10 or 60% of order value, whichever is greater.
  • Items must be unwashed, unworn (unless faulty), with tags attached.
  • The Workwear Company may refuse goods deemed unsellable.
  • No returns on personalised goods unless fault is admitted by us in writing.
  • Samples are charged and subject to the same return policy as plain goods.
  • No returns after 28 days from purchase.
  • Customer is responsible for return shipping. Original postage is non-refundable unless item is faulty.
  • Hi-vis items must include original packaging and documentation.
  • Brook Taverner returns incur an additional £2 per garment restocking fee.
  • Result AirDown® products and Portwest respirators are non-returnable.
  • Underwear is non-returnable.

13. Faulty Goods Process

  1. Email us for a Returns Authorisation Number, including fault description.
  2. Label your return clearly with the returns number.
  3. If we accept liability, we will refund postage (standard rates only).
  4. We will confirm receipt and next steps after inspection.

14. Personalised Items

All personalised items are non-returnable unless faulty. Please check all personalisation details carefully before placing your order.

15. Free Embroidery Set Up / Package Exemptions

If a workwear package is cancelled after setup work has started, the full embroidery setup fee will be deducted from any refund due.

16. User Agreement

Terms of service: An agreement between you and The Workwear Company to use this website and its services.

By using this website, you agree to all terms and conditions outlined herein. Continued use constitutes ongoing acceptance. These terms may change without prior notice.

1. Services Offered

  • Create, design, and customise products
  • Purchase and share designs
  • Post to social platforms
  • Register for offers and galleries

2. Eligibility

Children under 18 must have parental supervision. Under 13s may not place orders.

3. User Responsibilities

  • Ensure proper equipment and internet access
  • Follow applicable laws
  • Comply with all Workwear Company policies

4. Prohibited Activities

  • No spamming, copying, reverse engineering, or distributing offensive content
  • No impersonation, abuse, or copyright infringement

5. Website Access and Use

The Workwear Company grants a revocable, limited license to use the site and services. All intellectual property remains with The Workwear Company.

6. Account Security

You are responsible for your account, password, and activity. Notify us of unauthorized use immediately.

7. Warranties

All services are provided "as is". No guarantee is made for uninterrupted access or error-free performance. Users accept full risk.

8. Liability Limitations

We are not liable for loss, damage, or downtime caused by third parties, misuse, force majeure, or user error.

9. Termination

The Workwear Company may terminate access without notice. Users may also stop using the site at any time.

10. Legal Jurisdiction

These terms are governed by UK law and fall under the jurisdiction of UK courts.

By using this website and our services, you agree to these terms in full.